t: 01534 750200
e: jht@brunel.je
What to do when things go wrong
We're pleased to advise that we've set up an out of hours answerphone number
During Office Hours (9am-5pm Monday to Friday)
Ring the following number Tel: 750200
Out of Office Hours
Ring the following number Tel: 750299
Follow the simple instructions to either leave a message, or be put through to our
Incident Response Team (IRT).
Please be aware that call out charges will apply if the issue is NOT deemed an emergency.
Jersey Water Tel: 707300
Jersey Gas Tel: 755500
Jersey Gas Emergency 24 hour Service Tel: 755555
Jersey Electricity Tel: 505460
Jersey Electricity Emergency 24 hour Service Tel: 505050
Fire or Flood or Tenant Welfare Tel: 999
| ISSUE | YOUR OPTIONS | WHAT WE DO |
|---|---|---|
| Fire or Flood Cause for concern for tenant welfare | Tenant to CALL 999 | Emergency Services will attend and they may contact our IRT who may engage out of hours contractors |
| Escape of Water / Dishwasher or washing machine flooding |
Tenant to turn off the main stop valve in your accommodation. Tenant to contact plumber; electrician; neighbour below (as necessary). You may be liable for ‘out of hours’ element of the call out and cost of repair depending on the cause of the Escape of Water. Inform Brunel Management |
Brunel Management will instruct contractors asap |
| No hot or cold water / No heating / No electricity / No access to main riser cupboard | Call Brunel Management during Office Hours or leave a message on 750200. You will be liable for the cost of contacting the IRT if the issue is not urgent | Brunel Management will instruct contractors asap |
| Elderly / disabled / young family (baby under 6 months) with no water / heating / electricity / no access to main riser cupboard for a period in excess of 24hrs | Tenant may contact plumber or electrician AND Inform Brunel Management. You may be liable for the cost of contacting the IRT if the issue is not an emergency | Brunel Management will instruct contractors asap |
| Party / noise issues | Contact Police on 612612 OR Inform Brunel Management during Office Hours | Brunel Management will take appropriate action as necessary |
| Unable to lock / unlock flat entrance door (inside / outside) | Tenant to contact locksmith AND/ OR inform Brunel Managment | Brunel Management will instruct contractor if required |
| Trapped in lift | Tenant to contact Fire Dept (999) OR call telephone number displayed in lift. Inform Brunel Management | Brunel Management will instruct contractor if required |
| Vehicle believed stolen / towed away | Tenant to contact Police /G4S | Brunel Management will take appropriate action as necessary |
| Keys down lift shaft | Tenant to contact Brunel Management. Charges will apply | Brunel Management will instruct contractor if required |
| Lost front door key | Tenant to contact locksmith and inform Brunel Management | Brunel Management will take appropriate action as necessary |
| Dogs barking / in distress | Tenant to contact JSPCA or Police and inform Brunel Management | Brunel Management will take appropriate action as necessary |
| No TV, Lift out of order, someone parking in wrong space, rats, mice, silver fish etc, fire alarm beeping in flat, window won’t close, no communal lighting, garage fob not working, toilet will not flush | Inform Brunel Management during Office Hours or leave a message on 750200 for all non emergency faults / issues | Brunel Management will take appropriate action as necessary |